Pokerk's Terms & Conditions — Complete Guide

Pokerk (referred to herein as "we", "the platform", or "pokerk") is an online gaming and Sports Betting platform built specifically for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement governing use of the pokerk website and all its services.

By registering on or using pokerk, you are considered to have fully read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using pokerk.

These Terms & Conditions may be updated from time to time. When changes are made, we will notify you via your registered email or through a platform notification. Continued use of pokerk after any changes constitutes acceptance of the updated terms.

To use pokerk's services, you must create a valid account. During registration, you are required to provide accurate and complete information. pokerk reserves the right to close any account found to contain false or misleading details.

• Each individual may only register one account. If multiple accounts are found under the same person, all of them may be cancelled.
• The mobile number and email address used during registration must be real and belong to you.
• Keeping your account password confidential is your responsibility. Do not share it with anyone.
• If you notice any suspicious activity on your account, contact pokerk support immediately.
• You may be required to submit identity documents for KYC (Know Your Customer) verification.

To participate on pokerk, you must meet the following requirements. These conditions are strictly enforced, and accounts may be suspended for any violation.

Family members or close associates of pokerk staff are not eligible to participate in certain promotional offers. Please contact the support team for more details.

You can deposit and withdraw at pokerk via Mobile Pay, Nagad, Rocket, and major banks. All financial transactions are processed through SSL-encrypted channels.

• Minimum Deposit: ৳500 (may vary depending on payment method).
• Minimum Withdrawal: ৳1,000. KYC verification must be completed before withdrawals can be processed.
• Processing Time: 15–30 minutes for mobile banking; 1–2 business days for bank transfers.
• The account used for deposits and withdrawals must be registered in your own name.
• Funds sent from third-party accounts are not accepted and will be returned.
• Pokerk may request additional verification under certain circumstances, which could temporarily delay the withdrawal process.

Pokerk regularly offers a variety of bonuses and promotional deals. Each offer has its own terms and conditions, which you must read before participating. General bonus rules are outlined below.

• Wagering Requirement: Each bonus generally carries a 20x–30x wagering requirement, meaning you must wager the bonus amount a set number of times before you can make a withdrawal.
• Bonus Validity: Most bonuses must be used within 7–30 days. Any unused bonus will expire at the end of this period.
• The same bonus cannot be claimed more than once.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after all wagering requirements have been met.
• Pokerk reserves the right to void bonuses and investigate accounts in cases of suspected bonus abuse.
• Pokerk reserves the right to modify or cancel any bonus offer at any time.

Every game on pokerk has its own rules, which you can view when launching the game. General gaming rules are outlined below.

• Once a bet is confirmed in-game, it cannot be changed or cancelled.
• If a game is interrupted due to a technical error, pokerk will review the round in question and make a final decision.
• Pokerk uses certified RNG technology. All game outcomes are completely random and unbiased.
• In Sports Betting, bets will be settled once the event result has been confirmed from official sources.
• If a match is cancelled or postponed, bets will be settled in accordance with pokerk's established policy.
• Lottery tickets cannot be cancelled or refunded once purchased.

If you have a dispute regarding a game outcome, raise a complaint with the pokerk support team within 48 hours. All game logs are retained and available for review.

The following activities are strictly prohibited on the pokerk platform. Violations may result in account termination and forfeiture of deposited funds.

• Creating multiple accounts to collect bonuses (bonus abuse).
• Using another person's identity or payment account.
• Hacking, cheating, or using any automated bot on the game software.
• Depositing funds obtained through money laundering or any illegal source.
• Fraudulent or deceptive activity against other members.
• Attempting unauthorized access to pokerk's systems.
• Spreading harmful content or misinformation against the platform.

Pokerk may temporarily or permanently suspend your account under the following circumstances.

• Violation of any provision of these Terms and Conditions.
• Failure to complete KYC verification or providing false information.
• If there has been no account activity for an extended period (more than 12 months).
• By court order or at the request of law enforcement authorities.
• If you personally request Self-Exclusion or account closure.

Before closing an account, pokerk will attempt to return any valid balance, though this may not apply in cases of rule violations. For any complaints regarding account closure, please contact our support team.

Pokerk places the highest importance on responsible gaming. We believe gaming should be a source of entertainment — not a cause of financial stress.

• You can set deposit limits, session limits, and loss limits.
• Use Self-Exclusion to take a break ranging from 24 hours up to 6 months.
• If you are struggling with problem gambling, pokerk will refer you to a free counselling service.
• Access by anyone under 18 years of age is strictly prohibited.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Pokerk is committed to protecting your personal information. We never sell your data to third parties. For full details on how your data is used, please refer to our Privacy Policyavailable here.

• Information provided at registration is used for service delivery and verification purposes.
• Financial transaction records are retained for legally required periods.
• You have the right to request access to, correction of, or deletion of your personal data.

Pokerk reserves the right to modify, amend, or update these Terms and Conditions at any time. Members will be notified at least 7 days in advance of any significant changes.

Continuing to use pokerk after any changes have been made constitutes acceptance of the updated Terms and Conditions. If you do not agree to the new terms, you may request account closure.

If you have any questions, complaints, or feedback regarding these Terms & Conditions, please reach out to the pokerk support team.

• Email: support@pokerk.net
• Live Chat: Chat with us directly from the 24/7 support page
• Complaint Process: An initial response will be provided within 48 hours of the complaint being submitted.

Pokerk believes every issue can be resolved through open communication. Our team is always ready to help.