This page explains how we collect, use, and protect the information you provide while using pokerk.
Pokerk is a trusted online gaming and Sports Betting platform for users in Bangladesh. We understand how sensitive the personal information you share with us can be, which is why user privacy has been a top priority at pokerk from day one.
This privacy policy explains what information pokerk collects, how it is used, when and with whom it may be shared, and what rights you have over your data. By creating an account or using pokerk's services, you agree to this privacy policy.
Our Commitment: pokerk never sells your personal data to third parties or shares it for marketing purposes without your consent.
This Privacy Policy is developed in accordance with international data protection standards (GDPR-inspired principles). We believe transparency is the foundation of trust — which is why everything is written in plain, simple language.
Pokerk only collects information that is strictly necessary to provide our services. Collecting data beyond what is needed goes against our policy.
| Data Type | Example | Purpose | Mandatory |
|---|---|---|---|
| Identity Information | Name, date of birth, NID | KYC verification | Yes |
| Contact information | Email, Mobile Number | Account Management | Yes |
| Financial information | Bank / mobile banking number | Payment Processing | Yes |
| Activity data | Game logs, bet history | Service improvement & security | Automatic |
| Device Information | IP address, browser type | Fraud prevention | Automatic |
| Analytics Data | Page visits, click patterns | Improving user experience | Optional |
In addition to information you provide directly (such as registration forms and KYC uploads), some data is collected automatically — including login timestamps, device type, and browsing patterns. This is used primarily to maintain security and improve your gaming experience.
Pokerk uses collected data solely for specific, legitimate purposes. Below is a detailed breakdown of how your information is used.
Important: pokerk never uses your data beyond its original purpose. You can opt out of marketing communications at any time.
Pokerk does not sell your personal data to third parties. However, limited information may be shared in specific circumstances.
If any third party claims to be pokerk and requests your information, refuse immediately and let us know. We will never ask for your password or OTP via email or message.
All third-party partners are contractually bound to comply with pokerk's privacy standards. They are not permitted to use any received data for their own purposes.
Pokerk uses cookies on its website. Cookies are small text files stored in your browser that help make your experience smoother and more personalized.
You can disable non-essential cookies through your browser settings, though some features may not function correctly as a result. pokerk never uses advertising tracking cookies.
Pokerk employs industry-leading technical and organizational measures to protect your data. A full breakdown of our security practices is provided below.
Pokerk does not retain collected data longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Financial Transactions | 7 Years | Tax & regulatory requirements |
| KYC documents | 5 years after account closure | Fraud prevention |
| Game logs | 18 Months | Dispute Resolution |
| Cookies data | 30 days – 1 year (depending on type) | User Experience |
| Support conversations | 3 Years | Service Quality Assurance |
When the retention period expires, data is securely deleted or anonymized. Some data may need to be kept longer due to legal obligations.
As a pokerk user, you have full rights over your personal data. We respect and uphold those rights.
To exercise any of these rights, email us at support@pokerk.net. We will respond within 30 days.
Pokerk does not serve anyone under the age of 18. We do not knowingly collect any information from minors.
If you suspect that a minor has registered on pokerk, please notify us immediately at support@pokerk.net. The account will be suspended right away and all associated data will be deleted.
Parents and guardians are advised to ensure that minors cannot access online gaming sites from shared or family devices.
Pokerk may update this Privacy Policy when necessary. In the event of any changes, we will take the following steps.
Note: Visit this page regularly to stay informed about any updates.
For any questions about this Privacy Policy, requests to access or delete your data, or to file a complaint, please get in touch with us.
We take every request seriously and aim to resolve it as quickly as possible.
All data transmission on pokerk is protected with 256-bit SSL/TLS encryption — the same technology used by the world's leading banks.
Pokerk never sells your personal information or uses it for marketing without your permission. This is a core principle we stand by.
Third-party security experts regularly audit the pokerk system. Any vulnerabilities identified are addressed promptly.
Only authorized pokerk staff can view specific data. Every access is logged and monitored.
In the event of a data breach, affected users will be notified within 72 hours and immediate action will be taken.
Pokerk's Privacy Policy follows GDPR-inspired international standards. Your rights are always protected.