Can I return to pokerk after self-exclusion?

If you chose a fixed-term self-exclusion, you may apply to return once the period ends. However, a permanent exclusion cannot be reversed. Contact support@pokerk.net for guidance before making any decision.

Does lowering the deposit limit take effect immediately?

Yes, reducing a limit takes effect immediately. Increasing one requires a 24-hour wait — a rule designed to protect you from impulsive decisions.

Will my balance be safe during a cooling-off period?

Yes, absolutely safe. Your balance remains secure in your account during any cooling-off or self-exclusion period. You'll receive the full amount once the period ends or upon a withdrawal request.

Where can I get help if I suspect a gaming addiction?

Reach pokerk support directly at support@pokerk.net or via live chat in the Help Center. Our specialist team will assist you with full confidentiality and can connect you with professional counseling if needed.

Does pokerk monitor my gaming habits?

Yes, but only for your protection. If a member's gaming pattern changes significantly or risky behavior is detected, pokerk automatically sends an alert and reaches out directly if needed.

pokerk | Responsible Gaming — Your Guide to Safe Play

1 What Is Responsible Gaming?

Responsible gaming means staying fully aware of how much time and money you spend — and how gaming affects other areas of your life. At pokerk, it means treating gaming as a form of entertainment, not a source of income or a way to solve problems.

Online gaming and Sports Betting are growing rapidly in Bangladesh. pokerk embraces this shift while ensuring every member maintains healthy gaming habits. We believe gaming stays enjoyable only when you understand your own limits — and respect them.

Keep in Mind: Gaming is entertainment, not an investment. Chasing losses by placing more bets goes against the principles of responsible gaming.

The core principles of responsible gaming at pokerk are simple: set your budget beforehand, keep a clear head while playing, never chase your losses, and take regular breaks. Stick to these basics and gaming stays fun every time.

Pokerk is more than just a gaming platform — we're committed to building a responsible community. That's why our system includes tools designed to help you stay in control of your gaming habits.

2 pokerk's Protection Tools

Pokerk has developed a range of effective protection tools for its users. They're completely free and available to use at any time.

💰

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once applied, it takes effect immediately.

⏱️

Session Time Limit

Set a limit on how long you play in one session. Once the time is up, pokerk will automatically warn you or log you out.

📉

Loss Limit

Set a cap on how much you can lose within a given period. Once the limit is reached, placing further bets will not be possible.

⏸️

Cooling-Off Period

Take a break of 24 hours up to 6 weeks on your own terms. You will not be able to log in to your account during this time.

🚫

Self-Exclusion

You can exclude yourself from pokerk for anywhere from 6 months to permanently. Choosing to do so takes real courage.

📊

Reality Check

Your total playtime and spending will be displayed on screen at regular intervals — so you always have a clear picture of reality.

3 How to Set Limits

Setting limits on your pokerk account is straightforward. Just follow the steps below.

1

Log In to Your Account

Log in to pokerk with your username and password.

2

Go to Profile Settings

Click your name in the top right corner and look for the "Responsible Gaming" option.

3

Choose Your Preferred Limit

Deposit limit, time limit, or loss limit — activate whichever one you need.

4

Set Amount & Duration

Enter a specific amount for any time period — daily, weekly, or monthly.

5

Confirm

Limits take effect immediately after saving. Increasing a limit requires a 24-hour waiting period.

Tips: Lowering your limit takes effect immediately, but increasing it only kicks in after 24 hours. This is intentional — to prevent impulsive limit increases in the heat of the moment.

4 Signs of Problem Gaming

Problem gaming often develops gradually. If you notice any of the signs below, take action right away.

💸

You are spending beyond your budget and placing larger bets to try to recover your losses.

😰

When you're not playing, you feel restless or anxious — like you're missing out on something.

🌙

You're staying up late to play, and your sleep or eating habits are suffering.

🤥

Hiding the extent of your gaming from family or friends.

💳

You are taking on debt to fund gaming or struggling to keep up with bills.

🚶

Losing focus on work, studies, or family.

😤

Getting very angry or losing your temper when you lose.

🔄

You've tried to stop but keep finding yourself unable to.

If you notice 2–3 of the above signs in yourself, don't wait — contact pokerk support or activate self-exclusion right away.

5 Assess Yourself

Answer the questions below and reflect honestly on your gaming habits.

Quick Self-Assessment

1. Did you exceed your budget last month?

No, never Once or Twice Sometimes

2. Do you feel anxious or restless when you're not gaming?

No Occasionally Often

3. Do you place more bets trying to win back money you've lost?

No Sometimes Yes, often

4. Has gaming damaged your relationships with family or friends?

No Rarely Yes

6 Guide for Parents

Pokerk strictly enforces an 18+ policy. With parents staying vigilant too, protecting minors becomes even more effective.

Device Protection: Enable parental controls on family computers or smartphones to prevent minors from accessing gaming sites.
Password Protection: Never share your pokerk account password. Keep it out of reach of children.
Discuss: Have an open conversation with your child about the risks of online gaming.
If in doubt, let us know: If you suspect a minor is using pokerk, contact us at support@pokerk.net. We'll take immediate action.

pokerk never allows minors to open an account or play. This is not just a legal obligation — it is our ethical responsibility.

7 pokerk's Responsible Gaming Commitment

Pokerk backs up its responsible gaming commitment with action, not just words. Here are our specific pledges.

All members' ages are verified at registration and again before withdrawal.
If a suspicious gaming pattern is detected, pokerk proactively alerts the member.
No promotional offers or communications are sent during a self-exclusion period.
Responsible gaming tools are always available free of charge.
Expert counseling referrals are provided for gaming-related concerns.
Staff receive regular training on responsible gaming practices.
All advertisements are required to include an 18+ warning.

At pokerk Responsible Gaming — Keep the fun, keep the control